Refund Policy

1. Digital Goods

rogerseng.me is operated by Roger Seng Studios ("Roger Seng Studios", "I", "me"), founded by Roger Seng, based in Utah, USA. Everything sold on the Site is a digital product delivered by download. Because files cannot be "returned" once they are on your computer, all sales are final once a product has been downloaded. Please read the product description, compatibility notes, and sample images carefully before purchasing.

EU/UK customers: by consenting at checkout to immediate delivery of digital content, you acknowledge that you lose the 14-day right of withdrawal once the download begins. The refund conditions in Section 2 still apply.

2. When a Refund Is Available

I will issue a full refund if:

• The file is defective, it is corrupted, incomplete, or does not load in the software it is advertised for, and the problem cannot be fixed with a replacement file.
• The product was not delivered, you were charged but never received a working download link, and I am unable to provide one.
• You were charged more than once for the same order.

To request a refund, email roger@rogerseng.me within 14 days of purchase with your order email address and a short description of the problem. I will usually reply within two business days and may ask for a screenshot to help troubleshoot.

3. What Is Not Refundable

• Changing your mind after downloading the files.
• Not liking the look of a preset or LUT on your own images, results vary with camera, lighting, and editing software.
• Buying the wrong version for your software when compatibility was listed on the product page.
• Subscriptions, you can cancel any time from your dashboard; you keep access until the end of the current billing period, and no partial refunds are given for unused time.

4. How Refunds Are Paid

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, it can take 5–10 business days for the money to appear. Once refunded, the download link for that product is revoked and the license in the Terms of Service ends.

5. Stripe Disputes & Chargebacks

Please contact me before opening a dispute with your bank or card issuer, almost every problem can be solved faster by email. If a chargeback is filed, Stripe will ask me for evidence of delivery (download logs, order confirmation, and email correspondence), which I will provide. Accounts with chargebacks on delivered products may be closed.

6. Contact

Questions about an order? Email roger@rogerseng.me with your order email address and I will sort it out.